Privacy Policy – QuestLore

1. Introduction

This Privacy Policy explains how QuestLore collects, uses, stores, and protects your personal information when you access or interact with our video game products, services, platforms, and related features. We understand the importance of safeguarding your privacy and are committed to handling your data with transparency and security. This policy applies to all users, including players, registered members, and visitors to our gaming services. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

• Personal Identification Information: Name, username, email address, billing address, and other contact details provided during account creation or purchases.
• Gameplay Data: Achievements, in-game progress, statistics, preferences, and play history.
• Technical Data: Device type, operating system, IP address, browser type, and session information.
• Transaction Information: Payment details (processed securely through third-party providers), purchase history, and subscription records.
• Communication Data: Information shared when contacting customer support or participating in community forums.

3. How We Use Your Information

• To provide, maintain, and improve our gaming services.
• To process transactions, subscriptions, and in-game purchases.
• To personalize your gaming experience by tailoring features, recommendations, and content.
• To detect, prevent, and address technical issues, fraud, or misuse of our services.
• To communicate with you regarding updates, promotions, events, or policy changes.
• To comply with applicable laws and legal obligations.

4. Data Storage and Security

Your data is stored securely on servers with protective measures against unauthorized access, modification, disclosure, or destruction. We use encryption, access controls, and regular security assessments to ensure data safety. While no system can guarantee complete security, we actively work to minimize risks.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share data in the following situations:

• Service Providers: With trusted partners who assist in operations such as payment processing, cloud hosting, and technical support.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Community Features: If you choose to share content publicly in forums, leaderboards, or chat systems, it will be visible to other users.

6. Cookies and Tracking Technologies

We use cookies, game analytics tools, and similar technologies to enhance user experience, track performance, and collect usage data. You can adjust your device or browser settings to limit or block these technologies, although this may impact certain features.

7. Your Data Rights

You have the right to:

• Access, correct, or delete your personal information.
• Request a copy of the data we store about you.
• Withdraw your consent for certain data processing activities.
• Object to specific uses of your data, such as direct marketing.

To exercise these rights, you may contact our support team.

8. Children’s Privacy

Our services are intended for users above the minimum age required by applicable laws. We do not knowingly collect personal information from children without parental consent. If we discover we have collected such data, we will delete it promptly.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.

10. International Data Transfers

Your information may be stored or processed in locations outside your country. We take steps to ensure adequate protections are in place for such transfers, in line with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted with a revised “Last Updated” date. We encourage you to review the policy periodically.

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our privacy team at [Contact Email] or through the customer support section within our services.